If you have lost your phone or had your account information stolen, we strongly recommend that you first change the passwords for your Bitci and email accounts.
To verify your Google Authenticator verification method again, you will be given Google Auth. You must have registered the Setup Key. If you do not have access to this information, you can request to change your verification method by SMS by forwarding the following information and documents to our firstname.lastname@example.org address.
Petitioned Selfie Document,
We kindly ask you to keep the front of your ID and your petition document together and send a photo with your face and your entire petition visible. (Identity and texts in your petition must be
''Attention Bitci Support Department, I cannot access my
Google Authenticator Bitci account.
I want to change my TFA method to SMS.
If you submit the above information and documents, your request for a change in your verification method by SMS will be processed.