I forgot my PIN K. What Should I Do?

After logging in to your Bitci account, you can access the "Change PIN" section with the "Access Settings" tab by clicking on the "Settings" option via your username at the top right.

After filling in the new PIN code information, you can complete your transaction with the Send option.

In case you forget your PIN Code, you must send the following information and documents to our destek@bitci.com address to reset the PIN Code.

Petitioned Selfie Document,

We kindly ask you to keep your petition document together with the front of your ID and send a photo with your face and your entire petition visible. The identity and the texts in the petition
must be clearly legible.

Sample Petition,

''Attention the Bitci Support Department,

I request a reset because I forgot the PIN Code.

Name/Surname
Date
Signature''